Housekeeping Attendant - Little River Casino Resort Careers Little River Casino Resort
 
 
 
 

Housekeeping Attendant posted: 03/18/22

Department:

Hotel

Report To:

Job Grade:

$16.00

Status:

9 Seasonal Full Time - Seasonal team member’s work up to 6 months with the ability to return year after year with flexible

Summary:

SUMMARY Performs cleaning of guest rooms and assists with laundry and house person duties as needed. Provides outstanding guest service to all casino and hotel guests.

Description:

MINIMUM NECESSARY QUALIFICATIONS
• At least 16 years of age

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indian Gaming Commission, passing Resort background investigation and successfully completing a three-month introductory period.

Individual must not have been charged or released from employment or involved with anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

OTHER SKILLS AND ABILITIES
• Basic organizational, written, and verbal communication skills
• Basic problem-solving skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Stores and maintains all equipment per departmental guidelines.
• Relates all guest requests and complaints to immediate supervisor.
• Obtains assigned duty station from designated supervisor at start of work shift.
• Provides outstanding guest service by answering all guest questions in a respectful, professional manner and exhibiting a good attitude toward guests and fellow team members.
• Participates in creating and maintaining a high-quality work environment.
• Participates in departmental meetings.
• Brings all concerns and requests to the management team.
• Uses bio-hazard kits when appropriate.
• Responsible for the cleanliness of housekeeping areas.
• Performs the laundering, folding, and stocking of all hotel linen and terry products, and helps perform cleaning/janitorial services for Little River Casino Resort as needed.
• Duties include but are not limited to emptying garbage from housekeeping cart, keeping floors clean and clear, keep bathrooms stocked and clean, opening and securing cart rooms at designated times, assuring that halls and stairwells are clear of linen, trash, dishes, roll-a-ways, cribs, etc., and moving furniture, flipping mattresses, and carpet cleaning. Will be expected to clean 13-16 rooms daily.
• Assists Housekeeping team members in accommodating guests with a clean room in a timely manner.
• Participates in creating and maintaining a high-quality work environment.
• Participates in department meetings.
• Must maintain knowledge of Safety Data Sheets (SDS) and know where book is located within the Hotel department.
• Must satisfactorily complete all training assigned by the Resort.
• Must adhere to safety rules and regulations of the Little River Casino Resort and of the Hotel department.
• Must be aware of and adhere to the emergency and evacuation procedures.
• Must be aware of and adhere to the Resorts Health & Safety Program.

PHYSICAL DEMANDS
Refers to the level and duration of physical exertion generally required to perform critical tasks in support of job functions. Must be able to walk, sit, and/or stand for long periods of up to 4 hours. Must have a good sense of balance and be able to bend and kneel. Must be able to push, pull and grasp objects. Must be able to climb a 3-foot ladder. Must have the ability to independently lift up to ¬50 pounds frequently. Must have manual dexterity necessary to manipulate housekeeping equipment.

WORKING ENVIRONMENT
A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals.

Position specific working environment includes but not limited to: Must handle hazardous materials and high-volume direct public contact.

DISCLAIMER OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

POSTED: 03/18/2022
REMOVE: Until Filled

 

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