To contact BetRivers.com Michigan Customer Support patrons can visit our help center at https://helpcenter.mi.betrivers.com/
Hours of Operation: Daily from 9:30am ET. through 2:00am ET.

• Live Chat (located at the bottom top of the website or app by clicking “Support Chat”). This connects patrons directly
  with a live agent via a live chat window.
• Email support: MISupport@betrivers.com
   

During off hours (2:00AM ET. through 9:30AM ET.) patrons needing assistance with their online account may email the
corresponding support address or call the corresponding phone number and leave a voicemail. A Support Agent will contact all
patrons who email or leave a message overnight the following day.
 

When in the state of Michigan, patrons may visit BetRivers.com on any device. Unfortunately, patrons cannot wager on
BetRivers.com while on tribal property.

• Desktop/Laptop (Windows or Mac)
• Android Devices
• iOS Mobile Devices

Step 1: Click the “Join Now” button on the top right of the website or app and follow the prompts to create an account:

• Enter an Email address and create a Password.

Step 2: Enter the following personal information as it would appear on legal documents:

• First Name, Last Name, Zip Code, City, State, Street Address, Date of Birth, and Gender

Step 3: Enter a Screen Name, Mobile Phone Number, and Security Questions/Answers
Step 4: Patrons enter the last 4 numbers of their social security number, review the terms and conditions and click “register
now”

BetRivers.com uses a KYC (know your customer) service to verify the identity of patrons based on the information they use to
register. The KYC service requires the last 4 numbers to ensure accurate verification and to make sure the person registering is
who they say they are. Please note: all information submitted is completely safe, protected, encrypted, and secure.

BetRivers uses a KYC (know your customer) service to verify the identity of patrons based on the information they use to
register. This ensures that the information submitted is correct and matches the KYC database. A small number of patrons may
fail the KYC process during registration due to several reasons (for example: a recent move, using a nickname, a typo in the
information submitted, not entering their full middle name, or a recent marriage). At that point, BetRivers.com will request
documents from the patron in order to manually verify their account. Patrons will be prompted to upload the requested
documents within the app or website. Please note: all information submitted is completely safe, protected, encrypted, and
secure.

• Desktop/ Laptop (windows or mac)
• Android Devices
• iOS Mobile Devices

Currently, there is no iOS app for BetRivers.com Michigan however, we expect one to be released sometime in 2021.

Yes. Patrons can utilize their iOS device mobile browsers (typically safari) to wager the same way they would with an app.
Please note, this requires the patron to download an app called GeoGuard to locate them in the state of Michigan for real
money wagering. See Geolocation below.

Due to Google not allowing casino apps in the google play store, to install our MI mobile application on an Android phone,
patrons simply navigate to our website using their mobile browser and click the large 'Download Now' button. The download will begin automatically. A direct download link can be found in the BetRivers.com Help Center
here: https://helpcenter.mi.betrivers.com/. Here are instructions on how to install the Android app once you have downloaded the app link

1.  Go to the main "Settings" menu
   Tap on the image of the "Gear" on your Android mobile device to begin the process.
2. Tap on "Security" settings.
   Note: the name of this "Security" menu may vary (e.g. "Lock screen and security", "Location & Security")
3. Enable "Unknown sources"
   Please tap / toggle on "Unknown sources" to make sure it is turned on.
4. Accept "Unknown Sources"
   Tap "OK" on the pop-up message (the unknown source is BetRivers.com).
   NOTE: Google doesn't yet permit any regulated online casino or sportsbook apps in Michigan (such as ours) to be placed in the
   Google Play Store. Consequently, this is the best way for you to download and play our Android app.
5. Swipe to open your "Notification" screen
   Swipe down from the bar on the top of your screen to open the "Notification" window to proceed.
   NOTE: The down arrow represents that everything is progressing correctly.
6. Please launch the app installer package
   You may see a progress meter showing your active download. Tap on the words "Download complete" to proceed.
7. Tap on the "Install" button at the bottom
   Almost ready to use our app!
8. Tap "Open" to begin play

Per state regulations, patrons must be located within the state borders of Michigan to wager on the BetRivers.com Michigan
Sportsbook & Casino website or app. However, due to regulatory statutes, patrons cannot place wagers while geo-located
within the boundaries of tribal lands. Patrons are able access their account, deposit or request a withdraw outside of the state
of MI, however, will be unable to wager when out of Michigan state boundaries. We utilize a software called Geocomply which
uses geo-fencing to locate a customer within a specific state’s borders while wagering.

On mobile devices, customers should have Wi-Fi and location services enabled to be geo located and able to wager. A proxy or
VPN connection or utilizing a hotspot to connect will not allow a customer to geo locate and they will be unable to wager.
On desktop or laptop computers, Wi-Fi must also be enabled, and landline connections are not permitted. Geocomply also has
the authority to blacklist patrons for using “spoofing” applications within their devices.

While we await approval of our iOS app in Michigan, iOS users can still play on our site. While on Safari, patrons can go to
mi.betrivers.com. They will then be prompted to download an additional geolocation app called GeoGuard. A couple tips for a
more successful geolocation status:

• Have WiFi turned on. Even if the patron is not connected to a wireless network, it will help geolocate them based
  off proximity to local wireless networks.
• If patrons are having trouble geolocating, they can open the default maps application and press the arrow, which
  retrieves their exact location, as if they’re about to type in directions.
• When logging on, go to Safari first, and then let Safari open GeoGuard. This will allow for a better user 

When patrons are out of state, they have access to the my account pages, withdrawal, and deposit pages. They can deposit and
withdrawal from out of state however, they are not able to view their bets, place sports bets, “buy out” any of their unsettled
wagers, or play any casino games while out of state.

Patrons can track everything within their account separated by different categories: Bonuses, Sports Bonuses, Sports Betting
History, My Account, My Profile, My Bonuses, My Rewards, Bonus Store, Statements, and Responsible Gaming. Patrons can also
edit three fields: Email, Address, and Mobile Number

Under the My Account Tab, patrons can upload / view all requested documentation, edit security passwords & questions, and
edit certain preferences geared toward the patron.

Once logged in, patrons can access the cashier button at the top right of the website of app to deposit funds to their
BetRivers.com account. BetRivers.com offers the following deposit methods.

• Online Banking (ACH)
• VIP Preferred ACH
• Credit / Debit Card
• BetRivers Prepaid Card
• PayPal

All withdrawals must be submitted through the application and reviewed prior to approval. Withdrawals are generally
completed within 3 business days.

Methods to Withdraw:

• BetRivers Play+ Prepaid Card (instant once approved)
• ACH / Check (1 – 5 business days once approved)
• Check by Mail (10 – 14 business days)
• PayPal (30 – 60 minutes once approved)

A taxable slot win must be at least $1200. A taxable winning sports or table game bet must be both at least $600 and 300x your
wager. If these conditions are satisfied, a W-2g form will be uploaded onto the patrons account at the beginning of tax season.
If a patron has more than one taxable win, they will only have one W-2g showing their cumulative qualifying wins. The only
time we will withhold the requisite taxes from a patron’s winnings is if their taxable win is over $500 and 300x their bet. Our
system will automatically withhold 24% of their winnings for Federal taxes. This will be reflected on their W-2g. W-2g's are
automatically loaded onto patron account at the end of January if they have a taxable win. They will be able to access them by
going to My Account >> Statements.

BetRivers will never a fee when depositing or withdrawing. Standard bank/credit overdraft fees might occur if the account does
not have the money to cover the deposited amount.

Yes! Patrons that register for a BetRivers.com account receive a 100% deposit match bonus up to $250 on their first deposit by
using the promo code 250MATCH while making a deposit via the cashier on the website. For instance, if a patron deposits $100,
they will receive an instant $100 bonus they can use to wager! Beyond the first deposit bonus, BetRivers regularly runs
promotions that can result in patrons receiving bonus cash. Our bonus cash has only a 1x playthrough requirement, meaning
they only need to wager bonus funds once before they convert it to withdrawable cash!

If patrons have an active bonus, the only wagers that will use real money funds over bonus cash are roulette, baccarat, and
sports bets in which the odds are -200 or greater.

Although possible in the future, there is currently no correlation between the online BetRivers.com loyalty program and the
Little River loyalty program. We hope to have this ability integrated very soon.