FAQ- Closure Questions Answered

When will you open?

We are open. 

 

Will there be any restrictions when you open? 

A detailed health & safety program has been finalized that prioritizes the health and safety of our team members, guests, and community.  Click to view our Health & Safety Program 

Please note the following: only those aged 18+ and up will be allowed in the facilty during the initial opening of the Resort until further notice. 

 

How do I get my Win/Loss statement?

To receive a win/loss statement, please fill out this form, submit it back to us with a copy of your State ID or Driver’s license. Send to leei@lrcr.com. Documents emailed should be in pdf and-or jpg format please.

 

Do my Free Play offers carry over?

Free Play offers are typically valid for a specific time period and if the casino is not open during that time period the offer will not carry-over.  When the casino reopens, you will have new valid free play offers and the closure period will not impact the criteria for that offer.

 

What if I purchased or received tickets for concerts?

All 2020 concerts have been canceled. If you have purchased tickets for a show that was canceled you will get a refund. Credit card purchases will automatically be refunded to your card from eTix. Cash purchases will be refunded at the Little River box office beginning June 1 or you can mail your request for a refund to PO Box 417, Manistee, MI 49660 to receive a check. Requests for refunds must be made by August 1, 2020.

 

Is there someone available to contact for other questions?

Send questions via your player portal at My River Rewards  or send to fun@lrcr.com.

 

Can I book a room?

Yes, book online anytime or call 1-866-466-7338 Monday – Friday 9a-5p

 

Are drawing entries being carried over?

Drawing entries from March will carry over into the next monthly promotion when we reopen.

 

Can TITO tickets that expire during the closure still be redeemed?

Yes, bring in your TITO tickets that expired during the closure to the cage cashier June 1 to July 31. 

 

I haven’t received a River News, when can I expect to receive one?

June River News was mailed and is hitting mailboxes the first week of June. We recommend registering for access, then logging into your player account at My River Rewards. June Rewards are now on your account. 

 

 

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